Employee Opinion/Satisfaction Surveys

Employees with an above-average attitude toward their work will generate higher customer satisfaction, higher productivity and higher profits for their organizations. There is no better way to engage your employees than with an Employee Opinion/Satisfaction Survey. Such a survey will help identify areas in the organization where employees are not engaged in their jobs, thus allowing you to make the right improvements or changes needed to fully engage all employees. It will also identify areas of dissatisfaction, allowing you the opportunity to take care of them before a union gets involved.

Employee problems that fester and are not resolved in a timely fashion could result in a union drive. A union drive is something you would rather avoid; even if you “win,” you will have spent an inordinate amount of time and money fighting it. Be smart, be safe: learn now what is really in your employees’ minds, so you can address those issues, and save yourself a rather large headache later.

Among the benefits to be derived from an employee opinion survey are the following:

1. Direct, two-way communication is established between employees and top management;

2. Employees' comments and concerns are heard by you, unfiltered by layers of well-intentioned managers and supervisors, who may be passing on to you only what they think you want to hear;

3. The credibility of top management is enhanced;

4. Employees can't help but conclude that you care about their concerns and problems;

5. The elements of anonymity and confidentiality ensure that employees will be inclined to tell it like it really is.

6. An atmosphere of cooperative teamwork and empowerment is created, thus ensuring the success of any changes that you may implement as a result of the process.

7. Causes of actual or potential problems and challenges are identified, which could allow you to embark on a course of action that will resolve the same.

The process: We assist you in custom-designing your survey. We help you get started, or, if you prefer, can develop an appropriate survey. However, your input is an invaluable tool in designing a survey which will work for your organization. You can choose from our list of questions, or you can create your own. You have a choice in the number of possible responses employees can have, as well as in the total number of questions to be asked. And, if necessary, in the event you have a significant employee population whose first language is not English or Spanish, we can have the survey translated into just about any major language. In fact, our surveys come in English and Spanish, at no additional expense. As you can surmise, we are totally flexible in the service we provide.

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