Associate/Employee HelpLine en Español

The Associate HelpLine en Español lets associates who may feel more comfortable bringing their questions, concerns and comments to your attention in Spanish the ability to do so without your adding a person to your staff. In effect, you can have your own Spanish translator/interpreter standing by to assist your associates during the same business hours your corporate office observes.

What you gain with this service (or, “what’s in it for you?”):

• An upgrade in the level of the professionalism of the services you make available to your Spanish-speaking associates.

• You get the services of a bilingual native-born speaker of Spanish, with over 35 years of experience in Human Resources, Hospitality and Corporate Operations.

• You know exactly how to find your interpreter; in fact, you don’t even have to “find” him...he is standing by waiting for your associates’ calls.

• It relieves that “someone” at your office that you may have been relying on to translate on an as-needed basis of this task, thus allowing him/her to concentrate on their full-time responsibilities.

• It introduces a neutral party into the process, thus eliminating the need to rely on a fellow employee, a relative or someone else who may or may not be communicating everything the employee says.

• You get to hear the employees’ concerns as they state them, without their being filtered by a manager who may have a reason for you not hearing the whole story.

• There could be a decrease in your associate turnover rate, which reduces your costs and makes you more profitable.

• You provide the service at a fraction of the cost of adding a person to your staff, and without having to provide benefits, worrying about their calling in sick, being late for work, needing time off for doctors or dentists, or any need for office space, a computer, telephone.

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